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FAQs

No question too big or small. If you can’t find the answer you’re looking for, send us an email at [email protected]

No question too big or small. If you can’t find the answer you’re looking for, send us an email at [email protected]

 

Top 5

Our top 5 FAQ's

Can I change my shipping or booking details?
Yes, please just get in touch with our team either on live chat or email [email protected] and we will update your details. If you have made an error with your shipping details we will do our best to change before your test kit is despatched.
Can I track my parcel?
You will receive tracking information for your delivery from either Royal Mail, DPD or DX. Please make a note of your Royal Mail return shipping tracking number. This will be on your label and starts with a “ZD”.
How do I view my results?
You will receive an email and text message to notify you when we receive your sample at our lab and when your results are ready. Results will be available on your online dashboard where you can also download and print your result.
I need my booking reference?
Your booking reference is located on your email order confirmation and starts with “HEALT” and followed by 5 numbers.
What is the address of your lab?

Country Lists

What test do I need?
  • Green list arrivals will need to take a pre-departure test as well as a PCR test on or before Day 2 of their arrival back into the country. (Arrivals will not need to quarantine on their return unless they receive a positive result)
  • Amber list arrivals will need to take a pre-departure test as well as a PCR test on day 2 and day 8 during their 10 day quarantine period. You also have the option to take a test to release on day 5.
  • Red list arrivals will be need to take a pre-departure test as well as a 10 day stay in a managed quarantine hotel along with PCR testing on day 2 and 8.

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If you have been in France within 10 days of entering England, you must have a booking for both a Day 2 and a Day 8 test.