Government Stacked
UK Flag menu arrow

Select your country

Track my order

Coronavirus

PCR Test Instructions

download Download PDF Instructions

Video Instructions

download Download PDF Instructions

Step 1

step 2

  • (2a) Complete the details on your lab return form.
  • (2b) Now apply the small barcode sticker ‘A’ to the reverse of your blood spot card.
  • (2c) Place the blood spot card into the sample bag provided.
  • (2d) Apply the larger sticker ‘B’ to the outside of the sample bag.

step 3

  • (3a) Insert your bagged sample back into the UN3373 transport box provided and seal with the security seal sticker.
  • (3b) Insert the UN3373 transport box into the return mailing bag provided and carefully seal.
  • (3c) Apply the return shipping label to the returns bag. Taking care not to cover the UN3373 symbol.
  • (3c) Please return your sample on a Monday – Thursday using any Royal Mail postbox.

Antibody Test Instructions

download Download PDF Instructions

Video Instructions

download Download PDF Instructions

Step 1

Step 2

  • (2a) Complete the details on your lab sample form.
  • (2b) Now apply the small barcode sticker ‘A’ to the reverse of your blood collection tube.
  • (2c) Place the sample into the sample bag provided.
  • (2d) Apply the larger sticker ‘B’ to the outside of the sample bag.

Step 3

  • (3a)  Insert your bagged sample back into the UN3373 transport box provided and seal with the security seal sticker.
  • (3b) Insert the UN3373 transport box into the return mailing bag provided and carefully seal.
  • (3c) Apply the return shipping label to the returns bag. Taking care not to cover the UN3373 symbol.
  • (3d) Please return your sample on a Monday-Thursday using any Royal Mail priority postbox.

Day 2 Lateral Flow Rapid Antigen Test

Video Instructions

Allergy & Intolerance Tests

Food Allergy (IgG4) Test

download Download PDF Instructions

Important: Activate your test online before you return your sample to avoid delays.

Video Instructions

download Download PDF Instructions

Step 1

step 2

  • (2a) Complete the details on your lab sample form.
  • (2b) Now apply the small barcode sticker ‘A’ to the reverse of your blood spot card.
  • (2c) Place the blood spot card into the sample bag provided.
  • (2d) Apply the larger sticker ‘B’ to the outside of the sample bag.

step 3

  • (3a) Insert your bagged sample into the self-seal envelope provided.
  • (3b) Apply the postage paid shipping label to the return envelope.
  • (3c) Please return your sample on a Monday -Thursday using any Royal Mail postbox.

Food Intolerance (IgE) Test

download Download PDF Instructions

Important: Activate your test online before you return your sample to avoid delays.

Video Instructions

download Download PDF Instructions

Step 1

step 2

  • (2a) Complete the details on your lab sample form.
  • (2b) Now apply the small barcode sticker ‘A’ to the reverse of your blood spot card.
  • (2c) Place the blood spot card into the sample bag provided.
  • (2d) Apply the larger sticker ‘B’ to the outside of the sample bag.

step 3

  • (3a) Insert your bagged sample into the self-seal envelope provided.
  • (3b) Apply the postage paid shipping label to the return envelope.
  • (3c) Please return your sample on a Monday -Thursday using any Royal Mail postbox.

Combination Allergy And Intolerance Test

download Download PDF Instructions

Important: Activate your test online before you return your sample to avoid delays.

Video Instructions

download Download PDF Instructions

Step 1

step 2

  • (2a) Complete the details on your lab sample form.
  • (2b) Now apply the small barcode sticker ‘A’ to the reverse of your blood spot card.
  • (2c) Place the blood spot card into the sample bag provided.
  • (2d) Apply the larger sticker ‘B’ to the outside of the sample bag.

step 3

  • (3a) Insert your bagged sample into the self-seal envelope provided.
  • (3b) Apply the postage paid shipping label to the return envelope.
  • (3c) Please return your sample on a Monday -Thursday using any Royal Mail postbox.

Health Tests

Diabetes HbA1c Blood Test

download Download PDF Instructions

Important: Activate your test online before you return your sample to avoid delays.

Video Instructions

download Download PDF Instructions

Step 1

step 2

  • (2a) Complete the details on your lab sample form.
  • (2b) Now apply the small barcode sticker ‘A’ to the reverse of your blood collection tube.
  • (2c) Place the sample into the sample bag provided.
  • (2d) Apply the larger sticker ‘B’ to the outside of the sample bag.

step 3

  • (3a)  Insert your bagged sample into the self-seal envelope provided.
  • (3b) Apply the postage paid shipping label to the return envelope.
  • (3c) Please return your sample on a Monday -Thursday using any Royal Mail postbox.

Full Thyroid Function Test

download Download PDF Instructions

Important: Activate your test online before you return your sample to avoid delays.

Video Instructions

download Download PDF Instructions

Step 1

step 2

  • (2a) Complete the details on your lab sample form.
  • (2b) Now apply the small barcode sticker ‘A’ to the reverse of your blood collection tube.
  • (2c) Place the sample into the sample bag provided.
  • (2d) Apply the larger sticker ‘B’ to the outside of the sample bag.

step 3

  • (3a)  Insert your bagged sample back into the UN3373 transport box provided and seal with the security seal sticker.
  • (3b) Insert the UN3373 transport box into the return mailing bag provided and carefully seal.
  • (3c) Apply the return shipping label to the returns bag. Taking care not to cover the UN3373 symbol.
  • (3d) Please return your sample on a Monday-Thursday using any Royal Mail priority postbox.

Omega 3 and 6 (Fatty Acids) Test

download Download PDF Instructions

Important: Activate your test online before you return your sample to avoid delays.

Video Instructions

download Download PDF Instructions

Step 1

step 2

  • (2a) Complete the details on your lab sample form.
  • (2b) Now apply the 2 small URN stickers to the reverse of both blood spot cards.
  • (2c) Place the 2 blood spot cards into the clear sample bag provided.
  • (2d) Apply the larger sticker ‘B’ to the outside of the sample bag.

step 3

  • (3a)  Insert your bagged sample back into the UN3373 transport box provided and seal with the security seal sticker.
  • (3b) Insert the UN3373 transport box into the return mailing bag provided and carefully seal.
  • (3c) Apply the return shipping label to the returns bag. Taking care not to cover the UN3373 symbol.
  • (3d) Please return your sample on a Monday-Thursday using any Royal Mail priority postbox.

Vitamin B12 Test

download Download PDF Instructions

Important: Activate your test online before you return your sample to avoid delays.

Video Instructions

download Download PDF Instructions

Step 1

step 2

  • (2a) Complete the details on your lab sample form.
  • (2b) Now apply the small barcode sticker ‘A’ to the reverse of your blood collection tube.
  • (2c) Place the sample into the sample bag provided.
  • (2d) Apply the larger sticker ‘B’ to the outside of the sample bag.

step 3

  • (3a)  Insert your bagged sample back into the UN3373 transport box provided and seal with the security seal sticker.
  • (3b) Insert the UN3373 transport box into the return mailing bag provided and carefully seal.
  • (3c) Apply the return shipping label to the returns bag. Taking care not to cover the UN3373 symbol.
  • (3d) Please return your sample on a Monday-Thursday using any Royal Mail priority postbox.

Vitamin D Test

download Download PDF Instructions

Important: Activate your test online before you return your sample to avoid delays.

Video Instructions

download Download PDF Instructions

Step 1

step 2

  • (2a) Complete the details on your lab sample form.
  • (2b) Now apply the small barcode sticker ‘A’ to the reverse of your blood collection tube.
  • (2c) Place the sample into the sample bag provided.
  • (2d) Apply the larger sticker ‘B’ to the outside of the sample bag.

step 3

  • (3a)  Insert your bagged sample back into the UN3373 transport box provided and seal with the security seal sticker.
  • (3b) Insert the UN3373 transport box into the return mailing bag provided and carefully seal.
  • (3c) Apply the return shipping label to the returns bag. Taking care not to cover the UN3373 symbol.
  • (3d) Please return your sample on a Monday -Thursday using any Royal Mail priority postbox.

Still need help?

Email us:
[email protected]

Call us:
General & Covid enquiries: 01604 930 385

Testing support:
If you require onsite or supervised testing
please contact us on [email protected]

Opening Hours:
Monday – Friday
Live chat: 8am – 10pm
Telephone: 8am – 10pm

Weekends
Live chat: 8am – 4pm
Telephone: 8am – 4pm