Receiving & returning
Our COVID-19 at-home test kits are sent via DPD Tracked Courier.
Place and receive your order the next day via DPD*
*Order your testing kit before 3 pm (Monday to Friday) and have it delivered the next working day via DPD.
Saturday delivery option available at extra cost.
Returning your sample
- the options
Free Royal Mail
A Royal Mail Tracked 24 returns label is included with every kit to return your sample to our laboratory using a Royal Mail priority post box.
Return Monday-Friday + Saturday AM
DX Tracked Specimen
DX operates a national network of Sample Drop locations for COVID-19 test returns to laboratories. There are 55 points across the UK (some may require booking in advance).
Your sample will be collected from the drop box Monday to Friday and is transported to the lab overnight. Click here to find your nearest drop off location.Read more on DX
View DX Drop Box locations
Return Monday-Friday + Saturday AM
Drop at lab
Drop off to our lab
To ensure you receive your results as quickly as possible you can drop your sample off at the laboratory. You will have your results within 24-48 hours, 7 days a week.
Return 7 days a week
Results will be available within 24-48 hours of arrival at the lab (typically they are available within 12-18 hours). For drop off to lab and self arranged courier: if sample arrives before 11am results should be available same day.
When will I
receive my results?
This calculator gives a rough idea of when you will need to send off your test*
I need my results by...
*Some circumstances that are out of our control can effect this estimate. The timeframe predicted is an estimate only and could vary from customer to customer.
I would highly recommend this to everyone!
I found out about Health Hub via a friend who had given me great feedback about it. Having done the Food Sensitivity Food test now myself, I am so happy I have learnt what my body is sensitive to. I am going to be focusing on the results and looking after my body and I think its so important! I would definitely recommend this to everyone! Thank you Guys!!
Absolutely delighted with the service
Absolutely delighted with the service. The results made interesting reading and I shall now be able to act on them.
This company is amazing
This company is amazing! From the results and how they are explained to the customer service and response time. I’ve seen other testing kits that give you less for more money. The search is over, find out your food sensitivities through Health Hub — you will not be disappointed.
I found the process efficient and easy…
I found the process efficient and easy to contact for help and advice getting the blood sample into the small vial can be a bit tricky so important to follow instructions prior
I found this service very informative…
I found this service very informative about things that are causing me issues with my health. Customer service is great as well. Would recommend.
Easy process and answered all my questions
This test is fantastic! It took a little for my mom and I to get our results back but it was worth it. We have both modified our diets and feel so much better! We just ordered three more for the rest of our family members.
Fit to fly PCR certificate worries
I was genuinely worried about not having my test results in time but Kasia Was hands on to check the post and make sure my sample was sent out to Germany in time for my flight!
Changed my Life!
I have had an intolerance test done and the results have changed my life. I no longer have a bloated tummy and pains all day and Ive lost half a stone from cutting out the foods that were making me poorly! Excellent service! Thanks guys!
Health Hub Covid Test
Thank you Health Hub. Just received my Fit 2 Fly certficate and results which I needed to travel for work reasons. Custemer service team were very helpful advising when i needed to take the test to get my results back in time for my flight. Would highly recommend.
Received the results when expected, was pleased to find how in depth and thorough they ended up being. All the information I received turned out to be valuable knowledge in determining and coming up with a solution to my digestive problems with certain foods.
Could Recommend Enough - Fantastic!
The whole process was great! Contacted the customer care team to ask a few questions which were answered super quick by the LiveChat team. Received my results in less than a week and used the elimination diet plan, a few weeks later I contacted them again and got further advice from their resident nutritional therapist. Could recommend enough, more service than I expected for the price of a test!
I was intrigued to do a test
I was intrigued and had an idea that eggs where a problem for me. They came up on the report and confirmed this for me - very impressed and will definitely recommend
It was all really easy
It was all really easy. Paid online, sent my sample and got my results a few days later. Quicker than I was expecting! Thank you!