Christmas and New Year Opening Times
Delivery information
Please note there will be some changes to our usual delivery, customer care and lab testing schedule for the festive period. To ensure that you receive results within the time you need to, please review the information below. Alongside our reduce operating hours, it’s also important to consider increased volumes of parcels via courier services where unforeseen delays and issues may occur. Order cut-off for Royal Mail deliveries: 2pm on the 21st December Order cut-off for DPD deliveries: 2pm on the 23rd DecemberCustomer care and dispatch opening hours
We are fully closed Saturday 25th-28th December. During this time we will not be able to answer queries or provide travel certificates. Our customer care team will be operating on reduced hours on Friday the 17th December for our staff Christmas party. They will also be operating on reduced hours across the Christmas period.| Date | Customer Care Opening Hours | Test Dispatch |
| Friday 17/12 | 8am-4pm | Order by midday |
| Friday 24/12 | 8am-4pm | Order by 10am |
| Saturday 25/12 | Closed | No dispatch |
| Sunday 26/12 | Closed | No dispatch |
| Monday 27/12 | Closed | No dispatch |
| Tuesday 28/12 | 8am-10pm | No dispatch |
| Wednesday 29/12 | 8am-10pm | Order by 2pm |
| Thursday 30/12 | 8am-10pm | Order by 2pm |
| Friday 31/12 | 8am-10pm | Order by 2pm |
| Saturday 1/1 | 8am-4pm | No dispatch |
| Sunday 2/1 | 8am-4pm | No dispatch |
| Monday 3/1 | Closed | No dispatch |
| Date | Opening Hours |
| Friday 24/12 | 24 hours |
| Saturday 25/12 | 24 hours |
| Sunday 26/12 | 24 hours |
| Monday 27/12 | 24 hours |
| Tuesday 28/12 | 24 hours |
| Wednesday 29/12 | 24 hours |
| Thursday 30/12 | 24 hours |
| Friday 31/12 | 24 hours |
| Saturday 1/1 | 24 hours |
| Sunday 2/1 | 24 hours |
| Monday 3/1 | 24 hours |
Covid PCR Tests
Covid PCR samples shouldn’t be sent back after the 22nd December as Royal Mail have reduced collections and deliveries over the Christmas period. You can drop your sample off to the lab by hand on the days where the lab is open as below. Sending back your sample outside of these days will result in the sample that is unable to be tested by the lab.| Date | Opening Hours |
| Friday 24/12 | Samples must arrive by 9am to be tested |
| Saturday 25/12 | Closed |
| Sunday 26/12 | Closed |
| Monday 27/12 | Closed |
| Tuesday 28/12 | Samples must arrive between 8am – 12pm to be tested |
| Wednesday 29/12 | Samples tested |
| Thursday 30/12 | Samples tested |
| Friday 31/12 | Samples must arrive by 9am to be tested |
| Saturday 1/1 | Closed |
| Sunday 2/1 | Samples must arrive between 8am – 12pm to be tested |
| Monday 3/1 | Open as normal |
Allergy and Intolerance Tests
You should not send back your allergy and intolerance sample after the 21st December. Doing so will result in a sample that is unable to be tested by the lab.| Date | Opening Hours |
| Friday 24/12 | Samples tested |
| Saturday 25/12 | Closed |
| Sunday 26/12 | Closed |
| Monday 27/12 | Closed |
| Tuesday 28/12 | Closed |
| Wednesday 29/12 | Closed |
| Thursday 30/12 | Closed |
| Friday 31/12 | Closed |
| Saturday 1/1 | Closed |
| Sunday 2/1 | Closed |
| Monday 3/1 | Samples tested |
Health Tests
You should not send back your health and nutrition test sample after the 21st December. Doing so will result in a sample that is unable to be tested by the lab.| Date | Opening Hours |
| Friday 24/12 | Samples tested |
| Saturday 25/12 | Closed |
| Sunday 26/12 | Closed |
| Monday 27/12 | Closed |
| Tuesday 28/12 | Closed |
| Wednesday 29/12 | Closed |
| Thursday 30/12 | Closed |
| Friday 31/12 | Closed |
| Saturday 1/1 | Closed |
| Sunday 2/1 | Closed |
| Monday 3/1 | Samples tested |
If you are unsure or have any questions before the festive period, please contact us below.
Phone: 0800 8021 142
Email: [email protected]
Live chat: 8am – 10pm
Many thanks
The Health Hub Team